Patient Admissions Officer

• Full-time, and Part-time permanent positions available for a service orientated health professional at Macquarie University Health.
  
• Competitive remuneration in line with the Support Services Agreement. Access to salary packaging via Maxxia to maximise your take home pay. Salary based on relevant experience and qualifications.
  
• Be part of Australia’s only university-owned academically integrated healthcare organisation where professional development, ongoing education and career progression are supported and encouraged.
  

The Role

Macquarie University Health is seeking a service-oriented Patient Admissions Officer to join the Patient Services team at Macquarie University Hospital.

The Patient Services team plays a pivotal role in delivering a positive patient experience across key touchpoints including bookings, pre-admission, front desk reception, switchboard support and inpatient admissions. In this role, you will be responsible for ensuring patients are welcomed, informed and supported throughout their admission journey, while completing all required administrative processes accurately and efficiently.

Working as part of a collaborative team, you will liaise closely with clinical and non-clinical staff to support the smooth operation of hospital services and uphold a consistently high standard of patient-centred care.

Key Responsibilities

• Managing patient bookings, pre-admission processes and appointment coordination
  
• Performing Private Health Fund eligibility checks and confirming patient details
  
• Manage competing priorities in a fast‑paced admissions environment while maintaining accuracy in line with legislative and organisational requirements
  
• Maintaining hospital main switch / phone communication for all incoming calls.
  
• Supporting clinical teams through effective administrative coordination
  
• Contributing to a positive, professional and team-focused work environment
  
• Admitting patients to the hospital and completing all required admission documentation
  
• Providing front desk reception and responding to patient enquiries in person and over the phone
  
• Identify and escalate issues or discrepancies promptly to team leaders/manager.
  

About You

You are a professional and approachable administrator who enjoys working directly with patients in a fast-paced healthcare environment. You are detail-oriented, calm under pressure, organised and committed to delivering excellent customer service at every interaction.

To be successful in this role, you will demonstrate:

• Demonstrated experience in a reception and/or administrative role, preferably within a healthcare or hospital environment
  
• Strong verbal and written communication skills with the ability to build rapport and demonstrate empathy with patients
  
• A high level of customer service and professionalism
  
• Experience performing Private Health Fund eligibility checks and understanding outcome.
  
• Experience working with workers’ compensation (Workcover) and third- party payers.
  
• Competency in health-related software systems (experience with TrakCare desirable)
  
• Excellent organisational skills, time management and attention to detail for handling personal, medical and financial data
  
• Ability to work effectively as part of a multidisciplinary team
  
• Commitment to the Mission, Vision and Values of MQ Health
  

Why Join Us

You’ll play a key role in shaping the future of integrated healthcare in Australia. You’ll join a supportive, collaborative team that is committed to delivering innovative, patient-centred care backed by world-class research and teaching.

At Macquarie University Health , we know working together leads to better health outcomes. This happens when clinicians, researchers, students and staff unite to improve lives through compassionate, coordinated, effective care that is centred around the patient. We are celebrating our 15-year anniversary.

As Australia’s first fully integrated academic health precinct on a university campus, we translate research into faster diagnoses, better treatments and integrated, evidence-based recovery pathways. In this environment, our students receive unique, hands-on learning experiences. That’s how we Heal. Learn. Discover.™

We offer fantastic range of Employee Benefits including:

• Salary sacrifice options and excellent salary packaging benefits (including venue hire, meals, entertainment and novated leasing) so you have great potential to maximise your income working for us
  
• Post graduate study and ongoing education support through scholarship programs
  
• Macquarie University Childcare at a reduced staff rate
  
• Extensive Macquarie University facilities including sporting facilities, gym and pool

More information about our employee benefits can be found here.

Pre-Employment Checks

Macquarie University Health cultivates a workplace defined by safety, ethical conduct, and strong integrity. Prior to completion of an offer of employment, preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for.

Your employment is conditional upon the completion and maintenance of all role-required pre-employment or background checks in terms satisfactory to Macquarie University Health.

Note: This position requires you to comply with occupational screening, assessment and vaccination requirements in line with Macquarie University Health policies. You must hold a current and valid NSW Working with Children Check and may be required to satisfy MQ Health that you meet all background checks (including criminal record check).

To Apply

To be considered, please submit your CV and a 1–2 page cover letter addressing how your skills and experience matches the key duties above.

**Please note this position is only open to Australian citizens, permanent residents and those currently residing in Australia with full working rights.**

**We reserve the right to progress or decline an application prior to the application closing date.**

Application Close Date: Sunday, 1st March 2026, 11:59pm

General Enquiries: Please contact Bill Egarchos, Talent Acquisition Consultant, bill.egarchos@mq.edu.au

If you're already part of the Macquarie Group (MQ University, U@MQ, MQ Health, MGSM), you'll need to apply through your employee Workday account. To apply for this job: Login to Workday and go to the Careers App > Find Jobs.